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How live888 Handles Your Personal Information

When you open an account with live888 and fund it through JazzCash, Easypaisa or Raast, you share personal and financial details with us.

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What We Collect and Why We Use It

live888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

live888 collects the information you provide when registering — your name, contact number, and account credentials — alongside transactional records tied to your deposits and withdrawals. When you fund your account via JazzCash, Easypaisa or Raast, we log the transaction reference, amount and timestamp to verify

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the transfer and credit your wallet correctly. We do not store your JazzCash or Easypaisa PIN; that stays between you and your mobile wallet provider. Device data such as IP address, browser type and session timestamps are collected automatically to maintain account security and detect unusual
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login activity. This data is used solely for account operation, fraud prevention, and compliance with applicable rules in regions where access is permitted under local law. We do not sell your personal data to third parties. Where we work with payment processors or identity verification services,
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those partners are bound by data-handling agreements that mirror the standards we apply internally. Access to your stored data is restricted to authorised staff only, and all records are held on encrypted servers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data handling practices cover four areas that matter most to your account: what we store, how we secure it, how long we keep it, and how you can request changes. We apply encryption across all stored account and payment records, including transaction logs from JazzCash, Easypaisa and Raast transfers. Retention periods differ by data type — active account records are kept as long as your account remains open, while closed account data is held only for the period required under applicable rules where local law permits.

Account Security

Your account credentials and linked wallet details are stored in encrypted form. OTP verification is required on login and on sensitive account changes to prevent unauthorised access.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your deposit method — JazzCash, Easypaisa or Raast. You can adjust cookie settings from your browser at any time.

Data Retention

Active account data is retained while your account is open. After account closure, records are kept only for the period required by applicable rules in eligible regions, then deleted or anonymised.

Requesting Changes

You have the right to access, correct or request deletion of your stored data. Submit your request through live chat or email with your account ID and registered wallet number for identity verification.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your stored data, ask us to correct inaccurate details, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through the channels below. For data-specific requests, include your registered account number and the mobile number linked to your JazzCash, Easypaisa or Raast wallet so we can verify your identity before acting on the request.

Common Questions About Your Privacy on live888

These are the questions we hear most often about how your personal data is handled. If your question is not covered here, reach out through live chat or the Help Centre inside your account.

We collect your name, mobile number, and login credentials at registration. Once you deposit via JazzCash, Easypaisa or Raast, transaction references and timestamps are also stored against your account.

No. Your mobile wallet PIN is never transmitted to or stored by us. It stays between you and your wallet provider. We only receive the transaction confirmation and reference number from the transfer.

Yes. Submit a data access request through live chat or email. Include your account ID and the wallet number linked to your last deposit so we can verify your identity before releasing any records.

After closure, your records are retained for the period required under applicable rules in eligible regions where local law applies. Once that period ends, data is deleted or anonymised from our systems.

We do not sell your data. We share it only with payment processors — for JazzCash, Easypaisa or Raast transfers — and identity verification partners, each bound by strict data-handling agreements.

Log in, go to your account settings, and edit the relevant field. For changes to your registered mobile number or linked wallet details, contact support via live chat with identity verification.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How live888 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy on live888

01 What personal information does live888 collect when I register?

02 Does live888 store my JazzCash or Easypaisa PIN?

03 Can I request a copy of the data live888 holds about me?

04 How long does live888 keep my account data after I close my account?

05 Does live888 share my information with third parties?

06 How do I update or correct personal details stored on my account?

Privacy Policy

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